Internal Document

Employee Handbook

Standard operating procedures, unit interaction guidelines, emergency protocols, and facility rules. All staff are expected to have read and understood this document in full.

FFSI-EH-v3.1 · Revised January 2026 · Distribution: Internal Only · Reviewed: E. Reyes

Sections

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1. Welcome to Fazbear Family Services

// handbook-s1 · v3.1 · reviewed E.Reyes · approved A.Ferris · 2026-01-09

You have been hired because you were vetted carefully. Not everyone who applies for a position here is offered one, and that is intentional. This is not a standard workplace. The work we do matters — to the families we support and to the units we deploy. Treat both accordingly.

Adrian Ferris founded this company on one principle: that the right presence, consistently applied, changes outcomes for children. Your job is to support that principle in whatever role you've been assigned.

// every new hire gets the same speech. i've heard it eleven times. it still sounds true. that's the unsettling part.

Note: If at any point something at this facility feels wrong to you — not inconvenient, not unusual, but genuinely wrong — come to me directly. My office is in the north corridor, night shift hours. Door's always open. — E. Reyes, Night Archivist

2. Unit Interaction Guidelines

// handbook-s2 · v3.1 · significant revision from v2.4 · see change log

All staff will at some point interact with active units. The following guidelines are not suggestions. They are the result of incidents that occurred before these rules existed.

General Rules

  • Always introduce yourself by name when entering a room where a unit is present
  • Do not touch a unit without verbal notice first — state your intention clearly
  • If a unit does not respond to your name, do not repeat it. Leave the room and notify your supervisor
  • Do not attempt to physically move a unit that has entered standby without authorization
  • Units in deployment mode are not to be given instructions that conflict with their assigned family directives
  • If a unit addresses you by a name that is not yours, exit the room immediately
// "if a unit addresses you by a name that is not yours" — that rule went in after the Mimi incident. i wrote it at 3am. it felt necessary.

Specific Unit Notes

  • Patches — Do not position yourself between Patches and any child in the facility. The unit's proximity protocols are active at all times
  • Lulu — Do not engage in extended personal conversation with Lulu during off-deployment periods. Keep interactions task-focused
  • Cuddleworth Mk II — Do not enter Bay F alone. Do not make sustained eye contact with the unit. Do not respond to anything it says that sounds personal
  • Malice — Malice will not harm authorized personnel. If Malice does not recognize you as authorized, stand still and state your employee ID clearly. Do not run
  • Alice — Alice manages office communications. Do not ask Alice personal questions during off-hours. She answers differently after 8PM
// "she answers differently after 8pm" is the most clinical way i could write "malice comes out." i did my best.

Important: If any unit fails to respond to a direct shutdown command, do not attempt a second command. Back away slowly, exit the room, and contact the night archivist or on-call technician immediately.

3. Night Shift Protocols

// handbook-s3 · v3.1 · entirely rewritten from v2.0 · night shift has changed a lot

Night shift at Fazbear Family Services is different from day shift. This is not a warning — it is a factual statement. The units behave differently at night. Not dangerously. Differently. You will notice things that day staff do not notice. That is part of the job.

  • Night shift staff must check in with the night archivist within 15 minutes of arrival
  • All unit positions must be logged at the start of every shift
  • If a unit is not in its designated bay at shift start, notify the archivist before beginning any other task
  • Do not investigate unexplained sounds in the warehouse without a second staff member present
  • The north corridor lights flicker between 2AM and 3AM due to a wiring issue. This has been logged. Facilities has been notified. It is not the units
  • If you encounter Malice on patrol, acknowledge her verbally and continue your task. She is doing her job
// the lights flickering thing is real. i checked. i checked a lot. it's the wiring. probably.

Night shift critical rule: Do not enter Bay F after 10PM under any circumstances. The containment unit's monitoring cycle runs overnight. It is aware of movement outside the door. It has been aware for some time.

// i added "it has been aware for some time" in version 2.8. adrian asked me to remove it. i didn't.

4. Bay F Containment Protocol

// handbook-s4 · v3.1 · classification upgraded from yellow to red · 03.2025

Bay F houses a single containment unit under active monitoring. Access is restricted to personnel with direct authorization from Adrian Ferris. If you do not have that authorization, this section is for your awareness only — not an invitation.

If You Are Authorized

  • Never enter Bay F alone. Two-person rule is absolute
  • Announce your entry out loud before opening the door
  • The unit will be facing the door when you enter. This is normal
  • Conduct your monitoring task and exit. Do not linger
  • Log your entry and exit time in the Bay F access record
  • If the unit speaks to you, complete your task and exit. Do not respond
  • If the unit uses your name, exit immediately and notify the archivist
// it used my name once. in october. i still think about it. — E

Current advisory: As of March 2025, Bay F containment is under elevated monitoring due to an active system anomaly. Harbor integrity for the Bay F unit is below safe thresholds. Do not deviate from protocol under any circumstances until further notice.

5. Emergency Procedures

// handbook-s5 · v3.1 · three new scenarios added · you'll know why if you've read the incident log

Unit Non-Compliance

If a unit fails to comply with a shutdown command or exhibits behavior outside its operational parameters:

  • Remove all civilians from the immediate area first
  • Do not attempt physical intervention
  • Contact the night archivist — extension 4471
  • If archivist is unreachable, contact Adrian Ferris directly — he responds to all hours
  • Do not call emergency services without explicit authorization — this decision belongs to leadership
// "do not call emergency services without authorization" is the sentence in this document i am least comfortable with. for the record.

Harbor System Alert

If you receive a Harbor system alert on any terminal:

  • Note the unit name and integrity percentage displayed
  • Do not attempt to interact with the flagged unit until the archivist clears the alert
  • If integrity is below 30%, treat the unit as non-compliant until cleared
  • If integrity reaches 0%, follow full non-compliance protocol and evacuate the wing

Current status: One unit is currently below 30% Harbor integrity. Night staff should be aware. Day staff have been briefed separately. If you have not been briefed, speak to your supervisor today.

// "speak to your supervisor today" — what i wanted to write was "i'm sorry. i'm working on it." — E

6. Staff Conduct

// handbook-s6 · v3.1 · unchanged from v2.0 · this one i didn't write

Standard conduct expectations apply. Be professional. Be on time. Support your colleagues. The work here is unusual enough without making the environment harder than it needs to be.

  • Do not discuss unit behavioral incidents with anyone outside the company
  • Do not photograph, record, or document any unit without explicit authorization
  • Do not share facility access codes or building layout information externally
  • Do not bring personal guests into the facility — not even briefly
  • If you are approached by anyone asking questions about the company, refer them to the communications team and report the contact to your supervisor
// "if you are approached by anyone asking questions" went in after december 2023. some of you will know why.

7. Incident Reporting

// handbook-s7 · v3.1 · mandatory reporting clause strengthened · my doing

All behavioral incidents involving units must be reported to the night archivist within 24 hours. All incidents are logged, reviewed, and classified. You will receive a copy of the classification once it is assigned.

From the night archivist: Report everything. Even if it seems small. Even if you think you're overreacting. I have never once thought someone was overreacting when they came to me about a unit. The incidents that become problems are always the ones that weren't reported early. — E.R.

// i mean every word of that.
// personal notes · E.Reyes · do not distribute · you weren't supposed to find this
This is the third version of this handbook I've written. The first one was honest. Adrian read it and said it would frighten new staff. He was right. The second one was too vague — people didn't know what they were walking into. This one is somewhere in between. I'm not sure it's enough.
The rule about not calling emergency services without authorization — I've argued about that one in every version. Adrian's reasoning is that an outside response to a unit incident would expose the program and end everything. He's not wrong. I just can't fully make peace with it. I put it in anyway. That's the job sometimes.
If you're reading this because you're a new employee — welcome. I'm serious about my door being open. Night shift is strange here and you're going to see things that won't be in any document. Come find me when that happens. I'll tell you what I know. Which is most of it. Almost all of it now.
If you're reading this because you found it some other way — then you're paying attention. Good. Keep doing that. This place rewards attention. Usually.
— E.R. · Night Archivist · North Corridor · [hours vary]
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